Common queries answered
Frequently asked Questions
Orders placed before 1:00 PM EST on regular business days ship the same day. Delivery time will depend on the shipping method you select. Depending on distance, we reserve the right to upgrade your shipping method free of charge.
Due to the sensitive nature of our research-use-only (RUO) products and strict quality control standards, all sales are considered final except for certain circumstances. Click here for full policy
If you need to change the shipping address after placing your order, please email us immediately so we can assist you. Due to our fast shipping times, we may not be able to accommodate all requests.
Once you place an order, a tracking number will be sent to your email. You can also track your order by clicking here
You may either email us at Contact@genpeptide.com, or you can call us at 219-319-9517
Currently we only ship to the United States. International orders may be considered on a case-by-case basis. Please email us at contact@genpeptide.com for inquiry
All orders are shipped discreetly in a single package.
